Knowledge driven service innovation and management: IT strat

Chew, Eng K.

Knowledge driven service innovation and management: IT strat - e1 - 2013

This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources.

9781466625129 185

658.4038 / CHE-13