Sage encyclopedia of quality and the service economy - Vol. 1-2
Dahlgaard-Park, Su Mi
Sage encyclopedia of quality and the service economy - Vol. 1-2 - Thousand Oaks, California: SAGE Publications, Inc, 2015. - xxxi, 486 p; xv, 487-958 p.
9781452256726 375
Service industries - Quality control
Customer services
Quality control - Management.
658.401303 / DAH-15
Sage encyclopedia of quality and the service economy - Vol. 1-2 - Thousand Oaks, California: SAGE Publications, Inc, 2015. - xxxi, 486 p; xv, 487-958 p.
9781452256726 375
Service industries - Quality control
Customer services
Quality control - Management.
658.401303 / DAH-15