Brewster, Ernest. <br/><br/>
IT service management: a guide for ITIL V3 foundation exam c 

 - e1 
 - New Delhi  2011 
<br/><br/><label>ISBN: </label>9781906124199  295 
<br/><br/><label>Dewey Class. No.: </label>658.4038  / BRE-11