TY  - BOOK
AU  - Mohanty, R. P.
AU  - R. P. Mohanty and R. R. Lakhe
TI  - TQM in the service sector
SN  - 9788172249533
U1  - 658.4013 
PY  - 2011///
CY  - Ahmedabad
KW  - Total quality management; TQM
ER  -