Nayar, Vineet <br/><br/>
Employees first, customers second 

 - e 
 - Boston  2010 
<br/><br/><label>ISBN: </label>9781422139066 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Employee participation; Organizational change
<br/><br/><label>Dewey Class. No.: </label>658.3152  / NAY-10