TY  - BOOK
AU  - Hartley, Peter
AU  - Peter Hartley and Peter Chatterton
TI  - Business communication: rethinking your professional practic
SN  - 9780415640275
U1  - 658.45 
PY  - 2015///
N1  - Effective communication in business and commercial organizations is critical, as organizations have to become more competitive and effective to sustain commercial success. This thoroughly revamped new edition distils the principles of effective communication and applies them to organizations operating in the digital world. Techniques and processes detailed in the book include planning and preparing written communication, effective structures in documents, diverse writing styles, managing face-to-face interactions, using visual aids, delivering presentations, and organising effective meetings
ER  -