Chew, Eng K. <br/><br/>
Knowledge driven service innovation and management: IT strat 

 - e1 
 -  2013 
<br/><br/> This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources. 
<br/><br/><label>ISBN: </label>9781466625129  185 
<br/><br/><label>Dewey Class. No.: </label>658.4038  / CHE-13