TY  - BOOK
AU  - Chew, Eng K.
AU  - Eng K. Chew and Petter Gottschalk
TI  - Knowledge driven service innovation and management: IT strat
SN  - 9781466625129
U1  - 658.4038 
PY  - 2013///
N1  - This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources
ER  -