TY  - BOOK
AU  - Stone, Douglas.
AU  - Heen, Sheila
TI  - Thanks for the feedback: the science and art of receiving feedback well
SN  - 9780143127130
U1  - 658.45 
PY  - 2014///
CY  - New York
PB  - Penguin
KW  - Communication;
KW  - Interpersonal communication;
KW  - Feedback
ER  -