Yorgov, Ivaylo, <br/><br/>
Abusive customer :  breaking the silence around customers' aggressive behavior / 
Ivaylo Yorgov. 
 - New York:  Routledge,  2024 
 - 228p. 
<br/><br/><label>ISBN: </label>9781003402565 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumers<br/>Aggressiveness.<br/>Customer service.<br/>Service industries.
<br/><br/><label>Dewey Class. No.: </label>658.8  / YOR-24