TY  - BOOK
AU  - Yorgov,Ivaylo
TI  - Abusive customer: breaking the silence around customers' aggressive behavior 
SN  - 9781003402565
U1  - 658.8 
PY  - 2024///
CY  - New York
PB  - Routledge
KW  - Consumers
KW  - Aggressiveness
KW  - Customer service
KW  - Service industries
ER  -