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21.
Abusive customer : breaking the silence around customers' aggressive behavior / Ivaylo Yorgov. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Routledge, 2024
Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.8 YOR-24.

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22.
Essentials of consumer behavior : an applied approach / Debra L. Stephens. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : Routledge, 2023
Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.8 STE-23.

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