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	1.	Microsoft dynamics CRM 4.0 by Kachinske, Edward Edward Kachinske and Timothy Kachinske Edition: e1 Material type: Text Language: English Publication details: New Delhi 2009 Availability: Items available for loan: Indian Institute of Management Raipur (2)Call number: 658.81202855 KAC-09, ... Place hold Add to cart (remove)
	2.	Customer relationship management by Baran, Roger J Galka, Robert J. AND Strunk, Daniel P Edition: e1 Material type: Text Language: English Publication details: Cengage 2011 Availability: Items available for loan: Indian Institute of Management Raipur (2)Call number: 658.812 BAR-11, ... Place hold Add to cart (remove)
	3.	Customer relationship management: a databased approach by Kumar, V Reinartz, Werner J Edition: e1 Material type: Text Language: English Publication details: 2010 Availability: Items available for loan: Indian Institute of Management Raipur (2)Call number: 658.812 KUM-10, ... Place hold Add to cart (remove)
	4.	The Nordstrom way to customer service excellence: the handbo by Spector, Robert Robert Spector and Patrick McCarthy Edition: 2nd Material type: Text Language: English Publication details: Wiley 2012 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 658.812 SPE-12. Place hold Add to cart (remove)
	5.	Customer relationship management: the foundation of contempo by Baran, Roger J Roger J. Baran and Robert J. Galka Edition: 2nd ed Material type: Text Language: English Publication details: New York 2017 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.812 BAR-17. Add to cart (remove)
	6.	Customer-centric marketing: supporting sustainability in the by Richardson, Neil Material type: Text Language: English Publication details: London KoganPage 2015 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 658.812 RIC-15. Place hold Add to cart (remove)
	7.	Winning with data: CRM and analytics for the business of sports by Green, Fiona Material type: Text Publication details: London Routledge 2019 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 658.812 GRE-19. Place hold Add to cart (remove)