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	1.	Understanding service management: integrating marketing, org by Glynn, William J, ed William J. Glynn and James G. Barnes Edition: e1 Material type: Text Language: English Publication details: 2007 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 658.5 GLY-07. Place hold Add to cart (remove)
	2.	Understanding service management: integrating marketing, org by Glynn, William J, ed William J. Glynn and James G. Barnes Edition: e1 Material type: Text Language: English Publication details: 2007 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 658.4 GLY-07. Place hold Add to cart (remove)
	3.	Service management: operations strategy and information tech by Fitzsimmons, James A James A. Fitzsimmons and Mona J. Fitzsimmons Edition: 5th Material type: Text Language: English Publication details: Tata McGraw Hill 2011 Availability: Items available for loan: Indian Institute of Management Raipur (2)Call number: 658.5 FIT-11, ... Place hold Add to cart (remove)
	4.	Quality by Beckford, John L. W Edition: 3rd Material type: Text Language: English Publication details: London 2011 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.562 BEC-11. Add to cart (remove)
	5.	The service sector in India's development by Nayyar, Gaurav Material type: Text Language: English Publication details: Cambridge 2012 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 338.40954 NAY-12. Add to cart (remove)
	6.	Service science research strategy and innovation: Dynamic knowledge management methods by Delener, N Material type: Text Publication details: Hershey, IGI. 2012 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658 DEL-12. Add to cart (remove)
	7.	Service Science and Logistics Informatics: Innovative Perspectives by Luo, Zongwei Material type: Text Publication details: Hershey: IGI, 2010 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.70285 LUO-10. Add to cart (remove)
	8.	Handbook of service marketing research by Huang, Ming-Hui, ed Edition: e Material type: Text Language: English Publication details: Cheltenham, UK 2014 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.830202 RUS-14. Add to cart (remove)
	9.	Service science, management and engineering education for the 21st century Bill Hefley and Wendy Murphy by Hefley, Bill Murphy, Wendy ed Material type: Text Publication details: New York: Springer, 2008 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.812 HEF-08. Add to cart (remove)
	10.	Delivering quality service: balancing customer perceptions a by Zeithaml, Valarie A Parasuraman, A. AND Berry, Leonard L Material type: Text Language: English Publication details: The Free Press 1990 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 658.812 ZEI-90. Place hold Add to cart (remove)
	11.	Sage encyclopedia of quality and the service economy - Vol. 1-2 by Dahlgaard-Park, Su Mi Material type: Text Publication details: Thousand Oaks, California: SAGE Publications, Inc, 2015 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (2)Call number: 658.401303 DAH-15, ... Add to cart (remove)
	12.	Global strategy in the service industries : dynamics, analysis, growth / Mario Glowik. by Glowik, Mario Material type: Text Publication details: Abingdon, Oxon ; New York, NY : Routledge, 2017 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.4012 GLO-17. Add to cart (remove)
	13.	Luxury the Chinese way : new competitive scenarios / Serena Rovai by Rovai, Serena Material type: Text Publication details: Houndmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2016 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.8 ROV-16. Add to cart (remove)
	14.	Research methods in service innovation / edited by Flemming Sørensen & Francesco Lapenta, by Sorensen, Flemming, ed edited by Flemming Sorensen and Francesco Lapenta Material type: Text Publication details: Cheltenham, UK : Northampton, MA, USA : Edward Elgar Publishing, 2017 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 001.42 SOR-17. Add to cart (remove)
	15.	Essential : how the pandemic transformed the long fight for worker justice / Jamie K. McCallum. by McCallum, Jamie K Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Basic Books, 2022 Availability: Items available for loan: Indian Institute of Management Raipur (1)Call number: 331.0973 MCC-22. Place hold Add to cart (remove)
	16.	Abusive customer : breaking the silence around customers' aggressive behavior / Ivaylo Yorgov. by Yorgov, Ivaylo Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Routledge, 2024 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.8 YOR-24. Add to cart (remove)
	17.	Handbook of services and artificial intelligence / edited by Ada Scupola [and three others]. by Scupola, Ada Scupola, Ada [editor.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham: Edward Elgar Publishing, 2024 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 006.3 SCU-24. Add to cart (remove)
	18.	Advanced introduction to service innovation / Faïz Gallouj, Faridah Djellal, Camal Gallouj. by Gallouj, Faïz Djellal, Faridah Gallouj, Camal Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, 2023 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 338.064 GAL-23. Add to cart (remove)
	19.	A research agenda for service marketing / edited by Olivier Furrer, Mikèle Landry, Chloé Baillod, Jie Yu Kerguignas, by Furrer, Olivier [editor.] Landry, Mikèle [editor.] Baillod, Chloé [editor.] Kerguignas, Jie Yu, editor [editor.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, 2024 Availability: Items available for reference: Indian Institute of Management Raipur: Not for loan (1)Call number: 658.812 FUR-24. Add to cart (remove)