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Results of search for 'su:"Service industries - Quality control"'
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Dahlgaard-Park, Su M...
Parasuraman, A. AND ...
Zeithaml, Valarie A.
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Customer services
Customer services; S...
Quality control - Ma...
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1.
Delivering quality service: balancing customer perceptions a
by
Zeithaml, Valarie A
Parasuraman, A. AND Berry, Leonard L
Material type:
Text
Language:
English
Publication details:
The Free Press
1990
Availability:
Items available for loan:
Indian Institute of Management Raipur
(1)
Call number:
658.812 ZEI-90
.
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2.
Sage encyclopedia of quality and the service economy - Vol. 1-2
by
Dahlgaard-Park, Su Mi
Material type:
Text
Publication details:
Thousand Oaks, California:
SAGE Publications, Inc,
2015
Availability:
Items available for reference:
Indian Institute of Management Raipur: Not for loan
(2)
Call number:
658.401303 DAH-15, ..
.
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