| 000 | 00440nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 230823s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780070700994 | ||
| 040 |
_e2234 _aMAIN |
||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _bZEI-11 |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | 0 | _aSrevices marketing | |
| 250 | _a5th | ||
| 260 |
_bTata Mcgraw Hill _c2011 |
||
| 700 | _aBitner, Mary Jo AND Gremler, Dwayne D AND Pandit, Ajay | ||
| 942 | _cBK | ||
| 999 |
_c11439 _d11439 |
||