| 000 | 00576nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20250405130857.0 | ||
| 008 | 250309b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781003402565 | ||
| 040 | _aMAIN | ||
| 082 | 0 | 0 |
_a658.8 _bYOR-24 |
| 100 | 1 | _aYorgov, Ivaylo, | |
| 245 | 1 | 4 |
_aAbusive customer : _bbreaking the silence around customers' aggressive behavior / _cIvaylo Yorgov. |
| 260 |
_aNew York: _bRoutledge, _c2024 |
||
| 300 | _a228p. | ||
| 650 | 0 | _aConsumers | |
| 650 | 0 | _aAggressiveness. | |
| 650 | 0 | _aCustomer service. | |
| 650 | 0 | _aService industries. | |
| 942 | _cBK | ||
| 999 |
_c22125 _d22125 |
||