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Abusive customer : breaking the silence around customers' aggressive behavior /

Yorgov, Ivaylo,

Abusive customer : breaking the silence around customers' aggressive behavior / Ivaylo Yorgov. - New York: Routledge, 2024 - 228p.

ISBN: 9781003402565

Subjects--Topical Terms:
Consumers
Aggressiveness.
Customer service.
Service industries.

Dewey Class. No.: 658.8 / YOR-24

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