Abusive customer : (Record no. 22125)

MARC details
000 -LEADER
fixed length control field 00576nam a22002057a 4500
005 - DATE & TIME
control field 20250405130857.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250309b |||||||| |||| 00| 0 eng d
020 ## - ISBN
International Standard Book Number 9781003402565
040 ## - CATALOGING SOURCE
Original cataloging agency Indian Institute of Management Raipur
082 00 - DDC NUMBER
Classification number 658.8
Book Number YOR-24
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Yorgov, Ivaylo,
245 14 - TITLE STATEMENT
Title Abusive customer :
Sub Title breaking the silence around customers' aggressive behavior /
Statement of responsibility Ivaylo Yorgov.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York:
Name of publisher, distributor, etc Routledge,
Date of publication, distribution, etc 2024
300 ## - PHYSICAL DESCRIPTION
Pages 228p.
650 #0 - Subject
Subject Consumers
650 #0 - Subject
Subject Aggressiveness.
650 #0 - Subject
Subject Customer service.
650 #0 - Subject
Subject Service industries.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Department Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Vendor Name Discount Koha issues (times borrowed) Koha full call number Accession No. Koha date last seen Koha item type Price effective from
    Dewey Decimal Classification   Not for loan Reference Indian Institute of Management Raipur Indian Institute of Management Raipur Reference 09/03/2025 Overseas Press 35%   658.8 YOR-24 13085 09/03/2025 Books 09/03/2025