Includes bibliographical references and index.

1. Communication and Conflict

2. The Inner Experience of Conflict

3. Conflict Interaction

4. Conflict Styles and Strategic Conflict Interaction

5. Power: The Architecture of Conflict

6. Face-Saving

7. Climate and Conflict Interaction

8. Managing Conflict

9. Third Party Intervention

10. Working Through Conflict

"This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion. This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs. Online resources for instructors include PowerPoint slides and an instructor's manual"--